WHAT IS THIS ABOUT?
In accordance with the General Data Protection Regulation (“GDPR”), this policy aims to clarify when, why, and how entities within our Company, subject to this regulation:
- Collect personal data related to an individual;
- Use this information;
- Disclose such data to a third party when necessary and under certain conditions;
- Ensure the confidentiality of this personal data.
WHO ARE WE?
The “data controller” of your personal data will be Madame Dominique GALY, who determines the “why” and “how” of data processing. In this policy, unless stated otherwise, references to “we” or “our” refer to this Company, identified as the data controller of your personal information.
HOW WE COLLECT INFORMATION
- When you fill out our inquiry form on our website.
- When you call or email us to request information.
- When you make a booking with us through the payment page.
INFORMATION WE COLLECT FROM YOU
We may collect all or some of the following information about you:
Names and contact details, including your phone number, email, and postal address.
The age of your children.
Credit/debit card details.
Special requirements, such as those related to a disability or medical condition that may affect your booking.
When you use our online booking system, you will be asked to enter your name, address, and credit/debit card details on our payment page. Your credit/debit card information is encrypted to reach the Stripe and PayPal system, which are third-party payment processors. This information is collected directly by Stripe and PayPal in order to process authorized payments for your deposit or balance, and you should refer to Stripe’s Privacy Policy and PayPal’s Privacy Policy for more details on how they will use your information. We do not see or store your credit/debit card information.
When we send you an invoice directly via email to pay your deposit or balance for your vacation, you will pay by credit/debit card through Stripe and PayPal, which are third-party payment processors. We do not see or store your credit/debit card information. Please refer to Stripe’s and PayPal’s Privacy Policies.
When you click the Booking icon on the rates page, you will be directed to the booking system. Your name, phone number, email, and postal address will be collected by the booking system, which will pass this information to us to process your reservation.
HOW WE USE YOUR INFORMATION
Your information allows us to send you receipts and contact you, if necessary, regarding your inquiries and bookings via email or phone. It also helps us calculate the cost of your vacation and the tourist tax. If you inform us of any special needs, this information allows us to provide relevant details and plan your stay accordingly.
DISCLOSURE OF YOUR INFORMATION
Unless required by law, we will not share, sell, or otherwise distribute the information you provide to us without your consent.
WHAT ARE YOUR RIGHTS?
First, please contact us directly so we can resolve any issues or requests. You also have the right to contact the Information Commissioner’s Office (ICO) if you have any questions about data protection. You can reach them via their helpline at 0303 123 1113 or at ico.org.uk.
You may request a written copy of the information we hold about you and, in certain circumstances, ask for its deletion, rectification, and restriction of the information we hold; to complete and limit its use, and to transfer it to another organization. You have the right to request more information about how your data is processed and to object to its processing in certain circumstances. Where we have asked for your consent to process your data, you can withdraw that consent at any time.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy will be posted on the website. As our privacy statement may change due to legal developments, we encourage you to review it periodically to stay informed about how we collect and use your personal information.
HOW DO COOKIES WORK?
Like many other websites, ours uses cookies (including Google Analytics cookies) to gain a general overview of visitor volumes and preferences while they browse our sites.
“Cookies” are small pieces of information sent to your device and stored on its hard drive to allow our website to recognize you during your visit.
You can block these cookies by adjusting your browser preferences.